Returns & Exchange Policy
To initiate a return:
- There are NO REFUNDS, RETURNS or EXCHANGES on any decals. The decals are custom made for you. Once the decals are designed and printed, you own them.
- Please contact RacerIdentity at 618.327.0100 to begin the Return or Exchange process. Have your order number ready. You will be given a Return Authorization number that must be put clearly on the outside of the return form and on the outside of the return box. Any box not displaying the RA# will not be accepted.
- All returns or exchanges must be received within 30 days of your invoice date. Absolutely NO returns or exchanges will be accepted after 30 days for any reason. Absolutely NO returns will be accepted for custom decals and graphics.
- A completed Return or Exchange Form must accompany all returns. Failure to do so may result in the item being returned back to the customer. Please click here to download the form.
- Once processed a credit will then be issued to your credit card. The credit back can take up to 2 billing cycles or longer to appear on your statement depending on your financial institution’s policies.
- Local customers can Return or Exchange an item to RacerIdentity only after an RA # has been generated. Once an item is received it will be checked for condition before a credit authorization will be approved.
All shipping times are based on after items are manufactured.
We utilize real time quotes from our preferred shipping carriers in the interests of providing our customers with the lowest possible prices. We do not consider shipping as an area to generate additional profit or a way to offset our discounted product prices to our customers. In some instances of large orders, multiple boxes may be required and the shipping rates designated in the order may not calculate multiple boxes. We will contact you with any additional shipping before processing the order.
Duty, taxes, and customs are the responsibility of the consumer and must be paid upon receipt of the shipment.